Division Mel Trotter Ministries
Location Mel Trotter Ministries
Employment Type Part Time Employee
Date Posted 1/18/2022
Job Code TRIAGEspec
Questionnaire To apply for this job, you must also complete an online questionnaire.
Job Details

Summary of the Role

The Triage Specialist is an initial point of contact for shelter guests. Responsibilities include: complete Triage questionnaire, assess and identify barriers that brought the guest into shelter, encourage guest to consider shelter services program tracks and/or connect them with resources in our community. Triage Specialist is responsible to provide and record all related documentation. The Triage Specialist provides a communication and a warm introduction to the case manager. This position provides spiritual support, guidance and encouragement for all guests. 


Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Job Plan
  • Welcome new guests entering shelter, complete Triage and HMIS ROI, document processes completed and conversation.
  • Determine if shelter guests have completed a VI SPDAT and if not, assist in scheduling for completion either through HAP or onsite. Demonstrate proficiency in understanding and administering VI SPDAT’s.  Ensure that they are completed within the required timeframe, as appropriate.
  • Provide solutions-based case management through identifying resources either within MTM or in the community to support guest successfully moving out of homelessness.
  • Maintain open communication with case managers on referrals made.  Assist with preparing the guests for entry into selected services.
  • Demonstrate proficiency in VCM, Resident Tracker, and HMIS. Ensure accuracy and timelines of all entries.
  • Assist with all Intake duties



·         Bachelor’s Degree or equivalent years’ experience in a related position

·         Experience working with underserved men, women, youth

·         Proficient with Microsoft Office Suite, Resident Tracker

·         Strong base of knowledge for HMIS

·         Proficient with information management software platforms, or able to learn.

·         Ability to work independently and with little supervision

·         Ability to communicate our vision professionally and passionately

·         Highly organized, detail-oriented, able to manage multiple projects


Working Conditions

·         Regular standing, walking, climbing, crouching, bending, pushing, or pulling

·         Understand, speak, read, and write fluent English

·         Ability to communicate verbally and to accurately hear, with hearing correction

·         Ability to see 20/20, with vision correction

·         Able to lift up to 35 pounds occasionally, and up to 20 pounds regularly

·         Able to use fine motor hand functions

·         Frequently exposed to varying temperatures from below 32 degrees to above 80 degrees




We expect all staff to project and exemplify passion to a faith-based approach to advocacy for the guests, to be humble, supportive team players, who acknowledge their own gifts and those of others, are truthfully transparent, seek input from others, admit and learn from mistakes, are highly coachable and approachable. We expect a hungry, innovative, goal-oriented, eager contributor, who shows a dedicated work ethic. We expect our staff to exhibit empathy, compassion, active listening, to be self- aware, sensitive across racial, class and cultural lines, ethical, and approachable. We look for work habits of punctuality, dependability, accountability, responsibility, cooperation, team participation, integrity, problem solving, and overall positivity.


These attributes, combined with the performance of one’s duties and achievement of goals will be equated with the quality of one’s overall job performance. Please refer to them often and feel free to ask for feedback on these areas regularly.